Return Policy

Custom & Personalized Items

All custom, personalized, or made-to-order items are final sale and not eligible for return or refund.

This includes (but is not limited to):

  • Custom apparel (shirts, hats, hoodies)
  • DTF prints and transfers
  • Embroidered products
  • Vinyl decals and stickers
  • Engraved items

Poor image quality resulting from customer-provided artwork (low DPI, screenshots, compressed images, or incorrect formats) is not considered a defect and is not eligible for return or refund.

By placing a custom order, you acknowledge that:

  • Artwork is approved as submitted
  • Final results depend on file quality
  • Color and clarity may vary between screens and finished products

Non-Custom Items

Eligible non-custom items may be returned under the following conditions:

  • Return request must be made within 30 days of delivery
  • Items must be unused, unworn, and in original condition
  • Customer is responsible for return shipping
  • A restocking fee may apply based on item condition
  • Original shipping fees are non-refundable

Returns sent without authorization may not be accepted.

Errors, Defects & Damaged Items

If we make a mistake or your item arrives defective or damaged, we take full responsibility.

Examples include:

  • Incorrect design, size, or product

  • Manufacturing defects

  • Damage during production

In these cases, we will repair, replace, or refund the item at no cost to you, depending on the situation.

Please contact us promptly with:

  • Order number
  • Clear photos of the issue

How to Start a Return or Report an Issue

To request a return or report an error:

  • Contact us within 30 days of delivery
  • Include your order number and photos
  • Do not send items back without authorization

Final Notes

We are a made-to-order shop focused on quality craftsmanship. Clear artwork and communication help ensure the best possible results.

If you have questions before placing your order, we’re happy to help.

Frequently asked questions
What is the return policy?

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What fonts do you offer?

Our font options are limitless. We list what we think are the best fonts for the material but if you want a custom font please reach out to us prior to ordering and we will try to accomodate the request.